FAQ & Shipping
1. What payment methods do you accept?
We accept all major credit and debit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments through PayPal and Apple Pay for your convenience.
2. How do I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website. You can use this information to check the status of your delivery at any time.
3. Can I change or cancel my order?
If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible at [Your Email Address] or call us at [Your Phone Number]. We will do our best to accommodate your request. However, once an order has been processed, we may not be able to make any changes.
4. What is your return policy?
We want you to love your purchase! If you are not completely satisfied with your order, you can return or exchange items within 30 days of delivery. Items must be unworn, unwashed, and in their original condition with all tags attached. Please see our Returns Policy page for more details.
5. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations. Gift cards can be purchased on our website and sent directly to the recipient via email. Gift cards never expire and can be used on any item on our site.
6. How do I find the right size?
Please refer to our Size Guide for detailed sizing information and instructions on how to measure yourself. If you have any questions or need further assistance, our customer service team is here to help.
7. How can I contact customer service?
Our customer service team is available Monday through Friday from 9 AM to 5 PM (local time). You can reach us by email at [Your Email Address] or by phone at [Your Phone Number].
8. Do you ship internationally?
Yes, we ship to most countries worldwide. For more information on international shipping rates and delivery times, please see our Shipping Information page.
Shipping Information
At [Your Brand Name], we strive to deliver your order as quickly and efficiently as possible. Below, you’ll find all the details about our shipping options and policies.
1. Domestic Shipping
- Standard Shipping: Free on all orders over [Your Currency]50. Delivery typically takes 5-7 business days.
- Express Shipping: [Your Currency]10 flat rate. Delivery typically takes 2-3 business days.
- Overnight Shipping: [Your Currency]20 flat rate. Orders must be placed before 12 PM (local time) to qualify for next-day delivery.
2. International Shipping
- Standard International Shipping: Rates vary depending on the destination country. Delivery typically takes 10-15 business days.
- Express International Shipping: Rates vary depending on the destination country. Delivery typically takes 5-7 business days.
Please note that international orders may be subject to customs fees and import duties, which are the responsibility of the customer.
3. Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
4. Shipping Restrictions
We currently do not ship to P.O. boxes or APO/FPO addresses. If you enter a P.O. box or APO/FPO address at checkout, you will be prompted to provide an alternative delivery address.
5. Lost or Stolen Packages
If your tracking information shows that your package was delivered, but you cannot locate it, please contact us within 7 days of the marked delivery date. We will assist you in locating your package or filing a claim with the shipping carrier.
6. Questions About Shipping?
If you have any questions or concerns about shipping, please contact our customer service team at [Your Email Address] or call us at [Your Phone Number]. We're here to help!