Returns & Exchanges
At Irish Fashion Design, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help make the return or exchange process as smooth as possible.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: Items must be unused, unworn, unwashed, and in their original condition with all tags attached.
- Packaging: Items must be returned in the original packaging.
- Timeframe: Returns must be initiated within 10 to 15 working days of the delivery date.
2. Non-Returnable Items
The following items are not eligible for returns or exchanges:
- Gift cards
- Final sale items
- Personal care items (e.g., face masks, underwear, swimwear)
- Customized or personalized products
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at s.id2018@hotmail.com or call us at +971 55 880 4688 with your order number and the item(s) you wish to return.
- Receive Return Authorization: We will provide you with a Return Authorization (RA) number and instructions on how to send your item(s) back to us.
- Ship Your Return: Pack your item(s) securely and include the RA number inside the package. Ship your return using a trackable shipping method to the address provided in the return instructions.
4. Refunds
Once we receive and inspect your returned item(s), we will process your refund. Refunds will be issued to the original method of payment within 10-15 business days. Please note that original shipping charges are non-refundable.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow these steps:
- Contact Us: Email us at s.id2018@hotmail.com or call us at +971 55 880 4688 with your order number and the item(s) you wish to exchange.
- Receive Exchange Authorization: We will provide you with an Exchange Authorization (EA) number and instructions on how to send your item(s) back to us.
- Ship Your Exchange: Pack your item(s) securely and include the EA number inside the package. Ship your exchange using a trackable shipping method to the address provided in the exchange instructions.
Once we receive and inspect your returned item(s), we will send out the replacement item(s) within 10-15 business days. Please note that you are responsible for the shipping costs of returning your item(s) for an exchange.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at s.id2018@hotmail.com or call us at +971 55 880 4688. We will work with you to resolve the issue promptly, including providing a replacement or a full refund.
7. International Returns
For international returns, the customer is responsible for all return shipping costs, including any duties, taxes, or fees associated with the return shipment. Please contact our customer service team for assistance with international returns.
8. Questions About Returns and Exchanges?
If you have any questions or concerns about our returns and exchange policy, please contact our customer service team at s.id2018@hotmail.com or call us at +971 55 880 4688. We’re here to help!